Microsoft 365 Outage MO1221364 - Outlook, Teams, Defender Down | Status Update
Fix MO1221364 error in Microsoft 365, Outlook, Microsoft Defender, Microsoft Purview. Step-by-step solution to resolve this issue and get back to work.
Quick fixes for common IT problems
Fix MO1221364 error in Microsoft 365, Outlook, Microsoft Defender, Microsoft Purview. Step-by-step solution to resolve this issue and get back to work.
When you install Microsoft 365 on a Mac, it should just work. But many users find Word, Excel, and PowerPoint crashing immediately at launch. The apps briefly open, then quit with a confusing dynamic linker error. Here's how to fix it.
When you see "Account is locked because user tried to sign in too many times with an incorrect user ID or password" (error code AADSTS50053), this is due to smart lockout protection. The lockout triggers after 10 failed attempts (or 3 for US Gov clouds).
Your QuickBooks multi-user or integration sync is failing with errors like H202, H505, or "QuickBooks is not in Multi-User Mode." These errors block workstations and connected apps from accessing the company file.
You're trying to enroll a device in Intune or Azure AD and get "Something went wrong. The device is already enrolled. Error code 8018000a." This happens when the device was removed from Intune but leftover enrollment records still exist in the registry.
Getting error -2016281112 ("Remediation failed") in Intune when deploying Settings Catalog policies? This is usually a false-positive error. The policy likely applied successfully.
Microsoft 365 shows "Unlicensed Product" or activation errors. Sign out, clear credentials, repair Office, or run SaRA to fix.
Microsoft's January 13, 2026 Patch Tuesday delivered three security updates for Office 2016 that are causing widespread issues for MSI-based installations. These updates patch critical remote code execution vulnerabilities (CVE-2026-20948, CVE-2026-20952, CVE-2026-20953)
Windows Update fails to install KB5074109 or KB5073455 with error 0x800f0922 or 0x80070306. Run DISM, reset update components, or install manually.
Error 734: The PPP link control protocol was terminated when connecting to a VPN, especially one using multi-factor authentication (MFA). This indicates the Point-to-Point Protocol (PPP) negotiation failed, often during the MS-CHAPv2 handshake with MFA.
Excel's live stock prices, currency conversions, and geographic data stopped working for many users in early January 2026. "Sorry, our server is temporarily having problems. We're working to fix it."
Windows Autopilot or MDM enrollment fails during OOBE or pre-provisioning with error code 0x80180014, displaying "Something went wrong. This feature is not supported" or "Your organization does not support this version of Windows." The device stops at enrollment and will not proceed.