Rain City Techworks

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Quick fixes for common IT problems

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Fix AADSTS50053 Error (Account Locked) - Step-by-Step Guide

When you see "Account is locked because user tried to sign in too many times with an incorrect user ID or password" (error code AADSTS50053), this is due to smart lockout protection. The lockout triggers after 10 failed attempts (or 3 for US Gov clouds).

Michael 2 min read
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Fix Intune Enrollment Error 8018000a "Device Already Enrolled"

You're trying to enroll a device in Intune or Azure AD and get "Something went wrong. The device is already enrolled. Error code 8018000a." This happens when the device was removed from Intune but leftover enrollment records still exist in the registry.

Todd 1 min read
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KB5002826/KB5002831/KB5002829: Office 2016 Breaks After Update

Microsoft's January 13, 2026 Patch Tuesday delivered three security updates for Office 2016 that are causing widespread issues for MSI-based installations. These updates patch critical remote code execution vulnerabilities (CVE-2026-20948, CVE-2026-20952, CVE-2026-20953)

James 5 min read
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Fix PPP Authentication Failure with MFA (Error 734)

Error 734: The PPP link control protocol was terminated when connecting to a VPN, especially one using multi-factor authentication (MFA). This indicates the Point-to-Point Protocol (PPP) negotiation failed, often during the MS-CHAPv2 handshake with MFA.

Michael 2 min read
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Fix Autopilot Error 0x80180014: MDM Enrollment Blocked

Windows Autopilot or MDM enrollment fails during OOBE or pre-provisioning with error code 0x80180014, displaying "Something went wrong. This feature is not supported" or "Your organization does not support this version of Windows." The device stops at enrollment and will not proceed.

Michael 3 min read