IT Services

Managed IT support for Seattle and Tacoma businesses that need reliable networks, secure data, and fast, human help.

Network & Infrastructure

Your network is the backbone of your business. We design and operate secure, high-availability environments across the Seattle-Tacoma area, including multi-WAN internet, redundant firewalls, segmented Wi-Fi, and VPN access. The goal is simple: a single ISP, device, or link can fail without taking your team offline.

24/7 Network Monitoring & Incident Response

Continuous monitoring of switches, firewalls, and internet links with automated alerting, configuration backups, and defined response playbooks to prevent downtime before staff notices.

More details
  • Multi-site visibility for Seattle, Tacoma, and remote job trailers
  • Patch and firmware cadence for switches, APs, and controllers
  • Monthly health reports translated into plain business language
  • Plan, implement, and maintain monitoring with clear runbooks and escalation paths
  • Rapid response paired with transparent communication and root-cause notes
  • On-site remediation available when remote fixes aren't enough

Server Management

Lifecycle care for on-prem and cloud servers, including patching, firmware, role hardening, and capacity planning to keep line-of-business apps steady.

More details
  • Maintenance windows scheduled around court dates, clinic hours, and project deadlines
  • NIST- and ITAR-aware baselines for firms with compliance requirements
  • Performance tuning for file shares, SQL workloads, and application servers
  • Documented change control and rollback plans
  • Fast response with clear status updates in plain English
  • Technicians who already understand your connectivity and application stack

Wireless Design for Offices & Jobsites

Predictive and on-site surveys, AP placement, and channel planning so dense offices, warehouses, and jobsite trailers have reliable coverage and capacity, not just "bars of Wi-Fi".

What's included
  • Separate staff, guest, and IoT/printing networks with VLANs
  • Roaming tuned for VoIP and video so calls stay clean
  • Hardware guidance across UniFi, Cisco, Fortinet, SonicWall, and WatchGuard stacks

Secure Remote Access & Site-to-Site VPN

Standards-based VPN and site-to-site links with MFA, role-based access, and performance tuned for field supervisors, remote staff, and partners.

What's included
  • Always-on and on-demand VPN options with MFA
  • Traffic shaping for CAD files, cloud apps, and EMR portals
  • Geo-aware policies to protect sensitive legal and medical data

Firewall & Edge Security Management

Policy design, IDS/IPS tuning, and quarterly rule reviews so internet-facing services stay locked down without blocking legitimate traffic.

What's included
  • Vendor experience with Fortinet, SonicWall, WatchGuard, Cisco, and UniFi
  • Quarterly cleanup to remove risky legacy rules
  • Site-to-site VPNs for branch offices and project sites

High-Availability & Multi-WAN Edge

Dual-WAN and multi-WAN designs with health-checked failover, load balancing, and QoS so VoIP, Teams, and line-of-business apps stay stable even when an ISP has issues.

What's included
  • Multi-WAN with automatic failover and load balancing
  • QoS for VoIP, Teams/Zoom, and Microsoft 365 traffic
  • Segmented routing for production, guest, and contractor networks

Workstations & Devices

Predictable support for every workstation and device your team relies on. We handle imaging, patching, and troubleshooting for Windows, Mac, and specialized peripherals so staff in Seattle, Tacoma, and beyond can stay productive without fighting their tools.

Desktop Management

Hands-on support for Windows and Mac systems, including profile setup, security baselines, and integration with Microsoft 365 and line-of-business apps.

What's included
  • Standardized builds for law, medical, and construction teams
  • Fast remote assistance plus on-site visits across Seattle and Tacoma
  • Asset tracking and lifecycle planning so budgets stay predictable

OS Updates

Automated patching with maintenance windows aligned to your schedule to reduce downtime and keep endpoints secure.

What's included
  • Staged rollouts with rollback options
  • Compliance-friendly reporting for audited industries
  • Coordination with app owners to avoid breaking critical tools

Software Installation

Centralized deployment and licensing for productivity suites, drafting tools, EMR/PM, and specialty applications.

What's included
  • License management for Microsoft 365, AutoCAD, Bluebeam, NetDocs, and more
  • Testing packages before wide release
  • Documentation so new hires are ready on day one

Printer Support

Setup and troubleshooting for networked printers, plotters, label printers, and large-format devices.

What's included
  • Driver management and secure print configurations
  • Queue monitoring to prevent bottlenecks on court days or production pushes
  • Wireless and wired connectivity that just works

Mobile Devices

Secure configuration for phones and tablets with MDM, conditional access, and app controls.

What's included
  • Device enrollment tied to Entra ID and Microsoft 365 policies
  • Separation of personal and work data to protect privacy
  • Rapid replacement processes when a device is lost or stolen

Remote Equipment

Home and field office setups that mirror the office experience: secure connectivity, managed peripherals, and clear instructions.

What's included
  • Pre-configured kits shipped to staff with plug-and-play guidance
  • Performance tuning for VPN, VoIP, and video from remote sites
  • Ongoing checks to keep remote workers aligned with security standards

Communication Systems

Modern communication without the drama. We manage email, voice, and collaboration platforms so teams across Tacoma, Seattle, Puyallup, and Federal Way stay coordinated and client-responsive.

Email Management

Microsoft 365 management and support with retention, security, and deliverability tuned for law firms, medical offices, and professional services.

More details
  • Mailbox migrations, journaling, and eDiscovery that respect compliance needs
  • Anti-spam, DKIM/DMARC, and phishing protection configured and monitored
  • Clear onboarding/offboarding so access is never left open
  • Documented change control and after-hours maintenance windows
  • Fast responses with plain-language updates
  • Support that understands ISP and mail routing quirks so messages land

VoIP Support

Call quality tuning, handset provisioning, and vendor coordination so your phones work every time a client calls.

What's included
  • QoS settings aligned with your network design
  • Auto-attendants and call flows customized for each department
  • Monitoring and failover plans for outages

Video Conferencing

Reliable Zoom, Teams, and Google Meet setups with cameras, audio, and bandwidth optimized for hybrid work.

What's included
  • Room-by-room tuning and user guidance
  • Support for depositions, telehealth, and design review sessions
  • Redundancy plans so critical meetings stay online

Collaboration Tools

Governance and configuration for Teams, Slack, and chat platforms to keep information organized and secure.

What's included
  • Channel/Team structure aligned to matters, projects, or clinics
  • Data retention and DLP rules to protect sensitive files
  • Integrations with calendars, ticketing, and document management

Conference Rooms

AV design, cabling, and device management so meeting rooms are "walk up and work" instead of "call IT."

What's included
  • Standardized room kits and signage for repeatable experiences
  • Regular testing before leadership or client meetings
  • Support for wireless presentation and guest access that stays secure

Unified Communications

Integrated voice, chat, video, and contact center workflows that scale with your firm.

What's included
  • Single identity and single sign-on across platforms
  • Analytics to track responsiveness and call outcomes
  • Disaster routing to keep calls flowing during outages

Business Applications

We make sure the software that runs your business actually works together. From Bluebeam and AutoCAD in the field to NetDocs and ShareFile in the office, we align apps with your identity, security, and workflows so staff can deliver faster.

Accounting Software

QuickBooks, Xero, and FreshBooks configured for secure access and efficient approvals.

What's included
  • Multi-factor authentication and least-privilege roles
  • Integrations with billing, time tracking, and expense tools
  • Backup and export routines for audit readiness

Project Management

Asana, Monday, Trello, and similar platforms tailored to construction schedules, legal matters, or clinic projects.

What's included
  • Template build-outs for repeatable workflows
  • Notifications and dependencies that keep teams on track
  • Training sessions to drive adoption

Document Management

Structured file systems and DMS tools like NetDocs, ShareFile, and SharePoint designed for compliance and easy retrieval.

What's included
  • Metadata and retention aligned to legal and medical standards
  • Migrations from legacy shares without losing permissions
  • Secure external sharing for clients, co-counsel, and subcontractors

Workflow Automation

Automation design with Microsoft Power Automate and n8n to reduce repetitive work and keep data consistent.

What's included
  • Approval flows for invoices, HR, and client intake
  • File and metadata sync between SharePoint, NetDocs, and project drives
  • Alerting and logging so automations are auditable and supportable

Industry Software

Support for EMR/practice management, Bluebeam/Revu, AutoCAD, Sage, and other specialized applications.

What's included
  • Performance tuning for large plan sets and imaging
  • Vendor coordination and escalations handled on your behalf
  • Testing updates before production rollout

Integration Services

Connect systems and automate workflows so data moves cleanly between apps.

What's included
  • APIs and connectors that sync schedules, documents, and billing
  • Alerts and dashboards that surface issues quickly
  • Process documentation so your team can maintain momentum

Security & Backup

Cybersecurity and data protection designed for small firms and offices. We pair practical controls with responsive support so you can meet client expectations, pass audits, and recover quickly if something goes wrong.

Security Monitoring

Threat detection, log review, and response playbooks tuned for businesses that can't afford downtime.

More details
  • Endpoint protection with behavioral analysis
  • Firewall and cloud alerting with noise filtered out
  • Documented incident response steps and contacts
  • Regular reviews to adjust thresholds as your environment changes
  • Fast triage with technicians who understand your setup
  • Reports you can share with auditors or leadership

Multi-Factor Authentication

MFA across Microsoft 365, VPNs, and key applications to reduce breach risk without slowing users down.

What's included
  • Conditional access and trusted device policies
  • User-friendly enrollment with step-by-step guidance
  • Policies tailored for executives, partners, and clinicians

Password Management

Enterprise-grade password vaults with shared folders, rotation policies, and audit trails.

What's included
  • Role-based access for teams and departments
  • Browser and mobile access with SSO where available
  • Training so staff adopt secure habits

Data Backup

Automated, verified backups for servers, Microsoft 365, and critical applications with clear recovery objectives.

More details
  • Offsite and immutable copies to defend against ransomware
  • Backup and disaster recovery testing aligned with your risk tolerance
  • Recovery runbooks that spell out who to call and what to do
  • Planning and ongoing maintenance with clear schedules
  • Rapid response and status updates during a restore
  • Partnership focused on keeping your business running

Disaster Recovery

Business continuity planning with achievable RPO/RTO targets and tested failover steps.

More details
  • Prioritized application lists by department and location
  • Tabletop exercises that include leadership and operations
  • Cloud and on-prem options to match your budget
  • Plan, implement, and iterate the DR strategy as your environment evolves
  • Clear expectations about recovery times and trade-offs
  • Team coordination for on-site needs across your locations

Security Training

Human-friendly phishing and security awareness programs that build a security-first culture.

What's included
  • Role-based scenarios for attorneys, clinicians, field supervisors, and admins
  • Short, actionable tips instead of generic videos
  • Metrics that show risk reduction over time