Solutions for Puget Sound Businesses

Q: Why do you publish pricing when other MSPs don't?

A: Because most MSPs use hidden pricing as a sales tactic. No rates on the website means you can't compare until you've sat through discovery calls, "technology assessments," and proposals designed to make everything sound custom (it's not). By then you've invested hours and they're banking on sunk cost to close you.

We've talked to enough small business owners who got burned: surprise invoices for "out of scope" work, 3-year contracts with auto-renewal traps, and monthly bills that crept up 40% by year two. They didn't know what IT should cost because nobody would tell them.

So we tell you. Starting point is $100/user per month. But if your situation is unusual—seasonal business, limited hours, shared workstations, whatever—we'll figure out something that makes sense for both of us. We're not here to force you into a package that doesn't fit.

We don't need sales theater. Clients stay when the work speaks for itself. That's the whole strategy.

Q: How much does managed IT cost?

A: Our baseline pricing starts at $100/user/month for Core, $140/user/month for Plus, and $185/user/month for Complete, with a $1,000 monthly minimum across all plans. Final pricing depends on your environment—a 10-person office with basic needs has different requirements than one with servers, compliance needs, and multiple locations. We provide exact quotes after a free technology assessment.

Q: Why do prices vary from the baseline?

A: The baseline ranges cover straightforward environments. Pricing adjusts based on factors like: number of servers, compliance requirements (HIPAA, CMMC), multiple office locations, after-hours support needs, and specialized software. Seattle/King County pricing runs approximately 10–15% higher than Pierce County due to market rates. We're transparent about what drives costs—no surprises.

Q: How quickly can I get a quote?

A: After your free technology assessment, we'll provide a detailed proposal. The timeline depends on the complexity of your environment, but we move quickly.

Q: Are there setup fees?

A: Typically yes, for new clients requiring onboarding, agent deployment, and documentation. We discuss this upfront during your assessment. The fee varies depending on complexity and current state of your IT infrastructure.

Q: What if we just need help with one project?

A: No problem. We offer project-based engagements and limited-scope support work for business environments. You don't need a managed services contract to work with us.

Q: Can we change our service level later?

A: Absolutely. Your needs change, and your service level should too. We review your agreement regularly and adjust as needed—up or down.

Q: What about contract terms?

A: We use simple one-year service agreements. No multi-year lock-ins, no auto-renewal surprises. After your first year, you can continue month-to-month or renew annually. If we're not delivering value, you're not trapped.

Q: What's included in "monitoring"?

A: We track system health, disk space, memory usage, CPU performance, failed backups, security updates, antivirus status, network connectivity, and more. You receive alerts before problems become emergencies.

Q: Do you support home users or personal devices?

A: Our focus is on business environments and managed services for organizations in King and Pierce counties. While we may occasionally help existing business clients with a personal device as a courtesy, we do not offer consumer IT services and we are not a computer repair shop.