One Size Never Fits All
Every business has unique technology environments, workflows, and challenges. We don't force you into rigid packages designed to maximize our margins.
We build custom service agreements based on what you actually need—not what checks boxes on a sales quota sheet. The service levels below represent common approaches, but your final agreement will be tailored to your specific infrastructure, user count, and support requirements.
All packages include a free technology assessment to build your custom service agreement and pricing.
Essential Monitoring
Proactive monitoring and maintenance with discounted support rates.
- 24/7 system monitoring & alerts
- Automated patch management
- Monthly health reports
- Antivirus & security updates
- Remote support (discounted hourly)
- On-site visits (discounted hourly)
Best for: Small businesses with basic infrastructure who want proactive monitoring
Get Custom QuoteProfessional Managed IT
Your complete IT department. Everything managed, everything included.
- Everything in Essential Monitoring, plus:
- Unlimited remote support
- Regular on-site visits included
- Security management & monitoring
- Backup monitoring & testing
- Strategic technology planning
- Priority emergency support
Best for: Growing businesses that can't afford downtime and need comprehensive IT management
Get Custom QuoteEnterprise Co-Managed
Strategic support for businesses with existing IT staff.
- Supplement your existing IT team
- Specialized expertise on-demand
- Large project assistance
- vCIO & strategic consulting
- Emergency backup coverage
- Compliance support (HIPAA, CMMC)
Best for: Larger organizations with IT staff who need specialized expertise and backup support
Schedule ConsultationProject-Only Engagements
Need help with a specific initiative without a full managed services agreement? We handle scoped IT projects with clear outcomes and timelines.
Project Services
Fixed-scope projects with clear deliverables.
- Office setup & relocation
- Server migrations
- Network infrastructure upgrades
- Microsoft 365 tenant setup
- Security assessments
- Cloud migrations
Detailed Feature Comparison
Not sure which managed service level is right for you? This breakdown shows exactly what's included in each tier.
| Service | Essential Monitoring | Professional Managed IT | Enterprise Co-Managed |
|---|---|---|---|
| Unlimited remote support | Discounted hourly | Included | Included |
| On-site visits | Discounted hourly | Included | Included |
| Proactive monitoring | Included | Included | Included |
| Automated patching | Included | Included | Included |
| Monthly reporting | Included | Included | Included |
| Security management | Patches only | Full management | Full management |
| Strategic planning (vCIO) | Not included | Included | Included |
| After-hours emergency support | Additional fee | Included | Included |
| Compliance support | Not included | Additional fee | Included |
What Determines Your Service Agreement?
We Base Services On:
- Number of endpoints (workstations, servers, mobile devices)
- Infrastructure complexity (on-premise vs cloud, multiple locations)
- Compliance requirements (HIPAA, CMMC, industry regulations)
- Support level needed (business hours vs 24/7)
- Current IT health (remediation work needed upfront)
- Geographic coverage area
What We Don't Charge For:
- Made-up "management fees"
- Per-ticket pricing (we want you to call us!)
- Software licenses we can't prove you need
- Unnecessary hardware refresh cycles
- Sales commission markups
- Long-term contract lock-in
How Our Service Agreements Work
Free Technology Assessment
We evaluate your current infrastructure, identify gaps, and understand your business needs. No sales pitch—just honest technical assessment.
Custom Proposal
You receive a detailed proposal with transparent pricing and a clear scope of services. Everything in writing, nothing hidden.
Flexible Service Agreement
No long-term contracts. We build agreements that work for your business. If we're not delivering value, you're not locked in.
Frequently Asked Questions
Q: Why don't you show pricing on your website?
A: Because honest pricing requires understanding your environment first. A 10-person office with basic needs has vastly different requirements than a 10-person office with servers, compliance requirements, and multiple locations. We'd rather give you accurate pricing than post misleading numbers that don't reflect your reality.
Q: How quickly can I get a quote?
A: After your free technology assessment, we'll provide a detailed proposal. The timeline depends on the complexity of your environment, but we move quickly.
Q: Are there setup fees?
A: Typically yes, for new clients requiring onboarding, agent deployment, and documentation. We discuss this upfront during your assessment. The fee varies depending on complexity and current state of your IT infrastructure.
Q: What if we just need help with one project?
A: No problem. We offer project-based engagements and limited-scope support work for business environments. You don't need a long-term managed services contract to work with us.
Q: Can we change our service level later?
A: Absolutely. Your needs change, and your service level should too. We review your agreement regularly and adjust as needed—up or down.
Q: Do you require long-term contracts?
A: No. We offer flexible service agreements without long-term commitment. If we're not delivering value, you're not locked in.
Q: What's included in "monitoring"?
A: We track system health, disk space, memory usage, CPU performance, failed backups, security updates, antivirus status, network connectivity, and more. You receive alerts before problems become emergencies.
Q: Do you support home users or family devices?
A: Our focus is on business environments and managed services for organizations in the Seattle/Tacoma area. While we may occasionally help existing business clients with a personal device as a courtesy, we do not offer a formal home or family plan and we are not a computer repair shop.