Healthcare practices operate under some of the strictest data protection requirements in any industry. HIPAA compliance isn't optional - it's the baseline. But between patient care, insurance billing, and practice management, most small clinics and dental offices don't have time to become IT security experts.
The challenge is finding IT support that actually understands healthcare. Generic MSPs treat your practice like any other small business, missing the nuances of EMR systems, medical device integration, and the real-world implications of a HIPAA breach. Meanwhile, healthcare-specialized IT vendors often price themselves for hospital systems, not 10-provider practices.
RainCity Techworks bridges that gap. We understand that your practice management software needs to stay running during patient hours. We know that "downtime" means cancelled appointments and delayed care, not just lost productivity. And we're local to Pierce County - when something goes wrong, we're on-site the same day, not dispatching from Seattle.
Your patients trust you with their health. You should be able to trust your IT provider with your technology.
Call us at (206) 408-3252
Partnering with RainCity Techworks means your practice benefits from:
HIPAA-Compliant Infrastructure
Build and maintain systems that satisfy HIPAA Security Rule requirements - encryption, access controls, audit logging, and documented policies that hold up to scrutiny.
EMR & Practice Management Support
Whether you're running Dentrix, Eaglesoft, eClinicalWorks, athenahealth, or another platform, we provide the technical support your clinical software needs to run smoothly.
Same-Day Pierce County Response
When your network goes down, patient care suffers. Our local presence means on-site support in hours. We're based in Puyallup, serving practices throughout Pierce County.
Secure Patient Communications
Implement encrypted email, secure patient portals, and compliant messaging that protects PHI while keeping communication efficient for staff and patients.
Business Associate Agreement Ready
We understand the BAA requirement and are prepared to sign as your technology partner, formalizing our commitment to protecting patient information.
Comprehensive IT Solutions for Healthcare Practices
Managed IT Services
Proactive monitoring and maintenance that prevents problems before they disrupt patient care or compromise compliance.
HIPAA Security & Compliance
Risk assessments, security controls, policy documentation, and ongoing compliance support tailored to healthcare requirements.
Microsoft 365 for Healthcare
Secure email, Teams collaboration, and SharePoint document management configured for HIPAA compliance and clinical workflows.
Network Infrastructure
Reliable, segmented networks that keep clinical systems, guest WiFi, and administrative functions properly isolated and secured.
Backup & Disaster Recovery
Automated, encrypted backups with tested recovery procedures. Patient records are irreplaceable - your backup strategy shouldn't be an afterthought.
Workstation & Device Management
Secure configuration and maintenance for clinical workstations, tablets, and medical devices that connect to your network.
Why Pierce County Healthcare Practices Choose RainCity Techworks
Frequently Asked Questions
How do you help us stay HIPAA compliant?
We approach HIPAA compliance as an ongoing process, not a one-time checkbox. This includes implementing technical safeguards (encryption, access controls, audit logging), helping document administrative policies, conducting periodic risk assessments, and ensuring your systems meet Security Rule requirements. We also provide staff security awareness training to address the human element. While we're not attorneys and can't provide legal compliance opinions, we handle the technical controls that form the foundation of your compliance program.
Do you support our specific EMR or practice management software?
We support most major healthcare and dental software platforms, including Dentrix, Eaglesoft, Open Dental, eClinicalWorks, athenahealth, Practice Fusion, and many others. Our role is ensuring these applications have the reliable network, properly configured workstations, and secure environment they need to function correctly. For application-specific issues, we coordinate with your software vendor while handling the infrastructure side.
What happens if we have a system emergency during patient hours?
We prioritize healthcare clients during business hours because we understand that downtime directly impacts patient care. Our local Pierce County presence means we can typically be on-site within hours for critical issues. For after-hours emergencies, we provide remote support and can escalate to on-site visits when necessary. We also build redundancy and monitoring into your systems to catch problems before they become emergencies.