You get "This user is not authorized to enroll. Error code 80180003" when trying to enroll a Windows device in Intune. This usually means an enrollment restriction is blocking the device, the user hit their device limit, or MDM auto-enrollment isn't configured for their account.

The Fix

Check three things in the Intune admin center:

1. Device Limit

Devices > Enrollment restrictions > Device limit restrictions > Default

Make sure the user hasn't hit the limit (default is 15). Delete old devices or increase the limit.

2. Platform Restrictions

Devices > Enrollment restrictions > Device type restrictions > Default

Confirm Windows (MDM) is set to Allow, not Block. Check if personally-owned devices are allowed if this isn't a corporate device.

3. MDM User Scope

Azure AD > Mobility (MDM and MAM) > Microsoft Intune

MDM user scope should be set to All or a group that includes this user.

Verify

Have the user retry enrollment via Settings > Accounts > Access work or school > Connect.

The device should enroll without the 80180003 error.

Free Compliance Readiness Checker | WA Small Business | RainCity Techworks
Check HIPAA, cyber insurance, and WA breach notification requirements. Download a custom checklist for your business.
RainCity TechworksRainCity Techworks

Related Reading

Need hands-on help? Contact RainCity Techworks.