# RainCity Techworks

> RainCity Techworks is a managed service provider (MSP) delivering IT support, cybersecurity, cloud services, and network management to small and mid-size businesses (5-50 users) in the Seattle-Tacoma metropolitan area of Washington State. Founded in 2025 and headquartered in Puyallup, WA, RainCity offers direct engineer access, transparent published pricing, and flexible agreements without multi-year lock-ins.

## Business Information

- Legal Name: RainCity Techworks LLC
- Type: Managed Service Provider (MSP), IT Consulting, ProfessionalService
- Founded: 2025
- Headquarters: 5614 176th Street East, Suite B103, PMB 2029, Puyallup, WA 98375
- Phone: +1 (206) 408-3252
- Email: info@rain-city.tech
- Website: https://rain-city.tech
- Service Hours: Monday-Friday 8AM-6PM PST
- Emergency support available for managed clients

## Service Area

RainCity Techworks serves businesses across the Puget Sound region of Washington State, covering both King County and Pierce County.

Primary cities served: Seattle, Tacoma, Puyallup, Federal Way, Kent, Auburn.

Additional coverage: Lakewood, University Place, Bonney Lake, South Hill, Renton, Bellevue, Kirkland, Redmond, Issaquah.

Major highway corridors: I-5, SR-167, SR-512.

## Core Services

### Managed IT Services
Complete outsourced IT department for businesses. Includes 24/7 system monitoring, unlimited remote help desk support, automated patch management, endpoint protection, cloud backup, vendor coordination, and strategic technology planning. Higher tiers add on-site visits, security training, compliance support, and after-hours emergency coverage.

### Cybersecurity
Endpoint detection and response (EDR), email security with anti-phishing protection, dark web monitoring, security awareness training for employees, vulnerability assessments, and compliance support for HIPAA, CMMC, PCI DSS, SOC 2, FERPA, and cyber insurance requirements.

### IT Support and Help Desk
Direct access to engineers with no call centers or ticket queues. Remote support for daily issues and on-site visits when needed. New employee onboarding, user account management, workstation setup, printer and peripheral support, and vendor coordination.

### Cloud Services
Microsoft 365 administration, Azure cloud solutions, SharePoint and OneDrive management, email migration, cloud backup and disaster recovery, Teams deployment, and hybrid cloud architecture.

### Network Management
Network design and optimization, firewall configuration, Wi-Fi planning, VPN setup for remote workers, router and switch configuration, network security monitoring, ISP coordination, and structured cabling consultation.

## Detailed Service Capabilities

Network and infrastructure: monitoring, server maintenance, WiFi planning, ISP liaison, firewall management, VPN, router/switch configuration, cabling consultation.

Workstations and devices: desktop and laptop management, OS updates and patches, software installation, hardware troubleshooting, printer and scanner setup, mobile device configuration, peripheral setup, remote work equipment.

Communication and collaboration: Microsoft 365 and Google Workspace email management, VoIP phone system support, video conferencing setup (Zoom, Teams, Google Meet), chat platforms (Slack, Teams), voicemail and call routing, conference room technology.

Business applications: industry-specific software support (healthcare EMR, legal practice management, dental software, accounting platforms), CRM systems (Salesforce, HubSpot, Zoho), accounting software (QuickBooks, Xero), project management tools, document management, time tracking and billing.

User management: new employee onboarding, account creation across all systems, access permissions and security groups, offboarding and account deactivation, password resets, multi-factor authentication (MFA/2FA) setup, single sign-on (SSO) configuration, license management.

Data and storage: file server management, cloud storage administration (OneDrive, Dropbox, Google Drive, Box), shared drive permissions, backup verification and testing, data migration, document retention policies.

Additional: POS system setup, security camera network integration, access control systems, digital signage, barcode and label printer configuration, time and attendance systems.

## Service Delivery Models

Fully Managed: all-inclusive outsourced IT department for a predictable monthly fee. Best for 5-30 employee businesses who want technology handled completely.

Co-Managed: supplements an existing internal IT person with overflow support, specialized skills, second opinions, project assistance, and emergency coverage.

Break-Fix: pay-as-you-go hourly support with no monthly commitment. Best for businesses with minimal IT needs.

Project-Based: fixed-scope projects with clear deliverables such as office relocation, server migrations, network upgrades, or software implementations.

## Pricing

Services operate on a per-user monthly basis across three tiers (Core, Plus, Complete), ranging from $100-225 per user per month depending on location and service level. $1,000 monthly minimum. No multi-year contracts required. Seattle and King County pricing runs approximately 10-15% higher than Pierce County.

Typical monthly costs by company size:
- 10 users: $1,250-2,000/month
- 25 users: $3,500-5,500/month
- 40 users: $5,500-9,000/month

RainCity publishes pricing upfront because clients deserve to know what IT should cost without discovery calls or sales theater. Flexible terms, no auto-renewal traps, and no long-term lock-in contracts.

## Industry Specializations

RainCity Techworks provides IT services tailored to 12 specific industries, each with compliance expertise and industry software knowledge.

### Healthcare
HIPAA compliance, EHR/EMR support (Epic, Cerner, athenahealth, eClinicalWorks), medical device network integration, BAA agreements, encrypted communications, patient data protection, and medical office network design.

### Law Firms
Legal practice management software (Clio, PracticePanther, MyCase, LEAP), document management systems (NetDocuments, iManage, Worldox), client confidentiality protections, e-discovery support, ABA ethics compliance, and legal billing system integration.

### Construction and AEC
Bluebeam Revu, Autodesk (AutoCAD, Revit), Procore, PlanGrid support. Jobsite connectivity solutions, field laptop management, large CAD file handling, project scheduling tools (MS Project, Planner), and rugged device management.

### Professional Services
Accounting platform support (QuickBooks, Sage, Xero), CRM integration, client portal management, time and billing software, document management, and multi-office connectivity.

### Real Estate
MLS integration, CRM support (Follow Up Boss, kvCORE, Salesforce), lockbox and showing technology, mobile agent access, transaction management platforms, and agent onboarding/offboarding.

### Logistics and Warehousing
Warehouse management systems (WMS), barcode and RFID infrastructure, fleet tracking integration, supply chain cybersecurity, cold chain monitoring, shipping platform connectivity, and multi-site network management.

### Manufacturing
CAD/CAM software support, ERP systems (SAP, Oracle, Epicor, Infor), OT/IT network segmentation, industrial IoT device management, quality system compliance (ISO 9001, ITAR), SCADA security, and shop floor connectivity.

### Nonprofits
Microsoft 365 Nonprofit licensing and administration, donor management systems (Bloomerang, DonorPerfect, Little Green Light), grant management platforms, volunteer and board member access management, and nonprofit discount program coordination.

### Education (Schools and Districts)
FERPA compliance, CIPA content filtering (Children's Internet Protection Act), E-Rate funding support, student information systems (PowerSchool, Infinite Campus, Skyward), LMS support (Canvas, Google Classroom, Schoology), Chromebook fleet management, campus Wi-Fi design, and Apple/Microsoft device management for education.

### Dental and Specialty Clinics
Dentrix, Dentrix Ascend, Eaglesoft, Open Dental, Curve Dental support. Digital imaging systems (DEXIS, Carestream, Schick), dental HIPAA compliance, patient communication platforms (Weave, Solutionreach), BAA-ready infrastructure, and operatory network design.

### Retail
POS system support (Square, Clover, Lightspeed, Shopify POS, NCR Counterpoint), PCI DSS compliance for payment card security, inventory management integration (Cin7, Brightpearl, Fishbowl), e-commerce platform connectivity (Shopify, BigCommerce, WooCommerce), store network and Wi-Fi, and multi-location IT management.

### Financial Services and Accounting
Tax software infrastructure (Drake Tax, Lacerte, UltraTax CS, CCH Axcess), SOC 2 compliance, SEC and FINRA regulatory support, IRS data protection requirements, secure client portals (SmartVault, ShareFile, SafeSend Returns), financial data encryption, and tax season priority support.

## Compliance Expertise

RainCity Techworks supports businesses with the following regulatory and compliance frameworks:
- HIPAA (healthcare and dental patient data protection)
- CMMC (Cybersecurity Maturity Model Certification for defense contractors)
- PCI DSS (Payment Card Industry Data Security Standard for retail and e-commerce)
- SOC 2 (Service Organization Control for financial and professional services)
- FERPA (Family Educational Rights and Privacy Act for schools)
- CIPA (Children's Internet Protection Act for schools and libraries)
- SEC/FINRA (Securities and financial industry regulations)
- ISO 9001 and ITAR (manufacturing quality and defense trade compliance)
- Washington State data breach notification law (RCW 19.255.010)
- Cyber insurance readiness assessments

## Tools

- [Compliance Readiness Checker](https://rain-city.tech/tools/compliance-readiness/): Free interactive self-assessment tool for HIPAA compliance, cyber insurance readiness, and Washington State breach notification requirements. No login required.

## Frequently Asked Questions

Q: What size businesses does RainCity Techworks support?
A: Small to mid-size businesses with 5 to 50 users in the Seattle-Tacoma metropolitan area. This includes single-office operations, multi-location businesses, and organizations with remote workers.

Q: Does RainCity require long-term contracts?
A: No. RainCity offers flexible agreements without multi-year lock-ins or auto-renewal traps. Services can be adjusted or cancelled with standard notice.

Q: What makes RainCity different from larger MSPs?
A: Direct engineer access instead of call centers, transparent published pricing instead of hidden quotes, local presence in Pierce and King County, and flexible terms without corporate sales processes.

Q: Does RainCity support both Mac and Windows?
A: Yes. RainCity manages mixed environments including Windows, macOS, and Linux systems, along with mobile devices running iOS and Android.

Q: What industries does RainCity specialize in?
A: Healthcare, law firms, construction/AEC, professional services, real estate, logistics, manufacturing, nonprofits, education, dental practices, retail, and financial services/accounting. Each specialization includes industry-specific software knowledge and compliance expertise.

Q: How does help desk support work?
A: Contact RainCity directly via phone, email, or the support portal. There are no call centers or ticket queues. Engineers handle issues remotely when possible and dispatch on-site when needed. All managed plans include unlimited remote support during business hours.

Q: What compliance frameworks does RainCity support?
A: HIPAA, CMMC, PCI DSS, SOC 2, FERPA, CIPA, SEC/FINRA regulations, ISO 9001, ITAR, Washington State breach notification law, and cyber insurance readiness requirements.

Q: Does RainCity offer emergency or after-hours support?
A: After-hours emergency coverage is available for managed clients on higher service tiers. Standard service hours are Monday through Friday, 8AM to 6PM Pacific Time.

Q: What is the minimum cost for managed IT services?
A: $1,000 per month minimum, with per-user pricing ranging from $100-225/month depending on service tier and location.

## Main Pages

- [Home](https://rain-city.tech/): Main landing page with company overview and service summary
- [About Us](https://rain-city.tech/about.html): Company background, team, and approach
- [Services](https://rain-city.tech/services.html): Detailed service offerings including managed IT, cybersecurity, cloud, network, and help desk
- [Solutions and Pricing](https://rain-city.tech/solutions.html): Industry-specific solutions grid and pricing information
- [Contact](https://rain-city.tech/contact.html): Phone, email, and contact form
- [System Status](https://rain-city.tech/status.html): Current service and system status

## Location Pages

### Seattle
- [Managed IT Services Seattle](https://rain-city.tech/locations/seattle/managed-it/)
- [Cybersecurity Services Seattle](https://rain-city.tech/locations/seattle/cybersecurity/)
- [IT Support Seattle](https://rain-city.tech/locations/seattle/it-support/)
- [Cloud Services Seattle](https://rain-city.tech/locations/seattle/cloud-services/)
- [Network Management Seattle](https://rain-city.tech/locations/seattle/network-management/)

### Tacoma
- [Managed IT Services Tacoma](https://rain-city.tech/locations/tacoma/managed-it/)
- [Cybersecurity Services Tacoma](https://rain-city.tech/locations/tacoma/cybersecurity/)
- [IT Support Tacoma](https://rain-city.tech/locations/tacoma/it-support/)
- [Cloud Services Tacoma](https://rain-city.tech/locations/tacoma/cloud-services/)
- [Network Management Tacoma](https://rain-city.tech/locations/tacoma/network-management/)

### Puyallup
- [Managed IT Services Puyallup](https://rain-city.tech/locations/puyallup/managed-it/)
- [Cybersecurity Services Puyallup](https://rain-city.tech/locations/puyallup/cybersecurity/)
- [IT Support Puyallup](https://rain-city.tech/locations/puyallup/it-support/)
- [Cloud Services Puyallup](https://rain-city.tech/locations/puyallup/cloud-services/)
- [Network Management Puyallup](https://rain-city.tech/locations/puyallup/network-management/)

### Federal Way
- [Managed IT Services Federal Way](https://rain-city.tech/locations/federal-way/managed-it/)
- [Cybersecurity Services Federal Way](https://rain-city.tech/locations/federal-way/cybersecurity/)
- [IT Support Federal Way](https://rain-city.tech/locations/federal-way/it-support/)
- [Cloud Services Federal Way](https://rain-city.tech/locations/federal-way/cloud-services/)
- [Network Management Federal Way](https://rain-city.tech/locations/federal-way/network-management/)

### Kent
- [Managed IT Services Kent](https://rain-city.tech/locations/kent/managed-it/)
- [Cybersecurity Services Kent](https://rain-city.tech/locations/kent/cybersecurity/)
- [IT Support Kent](https://rain-city.tech/locations/kent/it-support/)
- [Cloud Services Kent](https://rain-city.tech/locations/kent/cloud-services/)
- [Network Management Kent](https://rain-city.tech/locations/kent/network-management/)

### Auburn
- [Managed IT Services Auburn](https://rain-city.tech/locations/auburn/managed-it/)
- [Cybersecurity Services Auburn](https://rain-city.tech/locations/auburn/cybersecurity/)
- [IT Support Auburn](https://rain-city.tech/locations/auburn/it-support/)
- [Cloud Services Auburn](https://rain-city.tech/locations/auburn/cloud-services/)
- [Network Management Auburn](https://rain-city.tech/locations/auburn/network-management/)

## Industry Pages

- [Healthcare IT Services](https://rain-city.tech/industries/healthcare/): HIPAA compliance, EHR/EMR support, medical device networks
- [Law Firm IT Services](https://rain-city.tech/industries/law-firms/): Legal software, document management, client confidentiality
- [Construction IT Services](https://rain-city.tech/industries/construction/): Bluebeam, Autodesk, Procore, jobsite connectivity
- [Professional Services IT](https://rain-city.tech/industries/professional-services/): Accounting platforms, CRM, client portals
- [Real Estate IT Services](https://rain-city.tech/industries/real-estate/): MLS integration, CRM support, mobile agent access
- [Logistics IT Services](https://rain-city.tech/industries/logistics/): Warehouse management, barcode/RFID, fleet tracking
- [Manufacturing IT Services](https://rain-city.tech/industries/manufacturing/): CAD/CAM, ERP, OT/IT network segmentation
- [Nonprofit IT Services](https://rain-city.tech/industries/nonprofit/): Microsoft 365 Nonprofit, donor management systems
- [Education IT Services](https://rain-city.tech/industries/education/): FERPA/CIPA compliance, Chromebook management, campus Wi-Fi
- [Dental IT Services](https://rain-city.tech/industries/dental/): Dentrix/Eaglesoft support, digital imaging, dental HIPAA
- [Retail IT Services](https://rain-city.tech/industries/retail/): POS systems, PCI DSS compliance, inventory management
- [Financial Services IT](https://rain-city.tech/industries/financial-services/): Tax software support, SOC 2 compliance, financial data security

## Blog

- [RainCity Techworks Blog](https://rain-city.tech/blog): IT security news, Windows troubleshooting guides, Microsoft 365 tips, and technology insights for small business owners and IT administrators

## Social Media and External Profiles

- [LinkedIn](https://linkedin.com/company/raincity-techworks): Company page
- [YouTube](https://youtube.com/@RainCityTechworks): Video content
- [X/Twitter](https://x.com/RCTechworks): Updates and news
- [GitHub](https://github.com/RC-Techworks): Open source projects
- [Facebook](https://www.facebook.com/profile.php?id=61584584440517): Company page
- [Instagram](https://www.instagram.com/rctechworks/): Visual content

## Contact

Phone: +1 (206) 408-3252
Email: info@rain-city.tech
Web: https://rain-city.tech/contact.html